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Mobile Meals Frequently Asked Questions
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Am I eligible for Mobile Meals? Mobile Meals provides meals to clients of all ages and economic circumstances. MCMH + Clinics Mobile Meals is made available to qualifying residents of Red Oak, IA who are homebound, or unable to shop, cook or prepare meals due to health limitations with no available alternative, and upon space availability in program. In some instances, a spouse living in the home may also be eligible for meal service.
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What kind of meal service do you provide? Mobile Meals delivers hot lunch and cold supper meals in a microwave safe container. Delivery days are Monday through Friday. In addition to our regular meals, we also provide therapeutic meals for clients with special dietary needs. Meals are nutritious, delicious and designed by a registered dietitian.
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How do I apply for Mobile Meals? You, a family member or a caregiver may apply for services. Please call 712.623.7183 to sign up today. A member of our food services staff will speak with you to ask your name, address, health status, etc., explain our services, determine your eligibility and confirm the type of service needed and the appropriate meal plan. All information remains confidential.
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How long does it take to get on the meal service? Once we receive all the information needed, we can begin meals within two or three days. A therapeutic meal requires a physician’s order.
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Can I try the meals to see if I like them? Yes! You can order the meals for any time period you want. We do ask that you give us a two-day notice if you want to cancel the meals.
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How long can I receive Mobile Meals? There is no specified time limit. You can receive meals for short periods during recovery from illness or for an extended period of time. You determine how long you need our services.
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| What is the cost?
The regular cost of lunch and supper meal is $5.25 each. Prices stated above are for full price clients not receiving funding assistance. Mobile Meals pricing is subject to change at our discretion.
A number of private and government programs may be available to assist you in paying for your meals. Veterans may be eligible to have their meals paid for by the Veterans Services Commission. Costs of meals may also be subsidized for certain eligible clients 60 years of age or above. Our knowledgeable staff is happy to assist you in determining your qualification for Mobile Meals services.
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How do I pay for the meal? Do I pay the driver? You will receive a monthly invoice delivered with your meal. You do not pay the driver.
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| Can I have the bill sent to a different address, such as a family member?
Yes, you can. If a person would like to set up meals for a family member, we can bill to any person specified.
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| Do I have to live alone to receive Mobile Meals?
Not necessarily. Each case is reviewed on an individual basis. In some cases, the primary caregiver may be employed or unable to assist with meals because of their health issues.
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| I have difficulty carrying things. Can the drivers bring my meals inside?
We encourage you to accept the meals at the door. Our drivers can bring the meals in and leave them on the table only if special arrangements have been made. Documentation from your provider could be required.
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| Can the drivers leave my meals if I have to go out?
Unfortunately, this is not possible. We also do not want to risk food borne illness by leaving meals out without knowing when they will be refrigerated or consumed. We can accommodate arrangements to leave meals with a neighbor. If you are unable to come to the door please leave a cooler for us to place the meal in by your door. If you know that you will not be home, we ask that you give us a two-day notice.
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| Can I suspend meals for a couple of days without being cancelled from the program? Yes. Please call two days in advance. If you want meals held for more than three days, you will need to contact us two days in advance to resume service. |
| Can I volunteer for Mobile Meals?
Yes! Volunteers are essential for the effective operation of our Mobile Meals program! If you are interested in volunteering, please contact us today at 712.623.6491.
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| What Communities do you serve?
Mobile Meals is currently only available in the city limits of Red Oak, IA. Please check out our Food Resources page for additional information on food delivery services in other communities.
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